Computer Support Technician

  • Position Type:
    Permanent Position
  • Location:
    St. John's
  • Competition No:
    1029-24 CPST (E)

The Computer Support Technician is an essential client focused role on the helpdesk within the Information Technology Department (IT) of the Newfoundland Labrador Liquor Corporation (NLC). The successful candidate will be a self-starter who is highly motivated, shows initiative, possesses excellent problem-solving skills, interpersonal and communication abilities, and is able to work as a member of a results-oriented team and expected to operate with a high degree of responsibility and independence. The role will collaborate with users and technical staff on inquiries and issues to communicate the status of problem resolution to users in a timely manner.

As a member of the IT Department, this position is accountable for but not limited to the following:

  • Front-line helpdesk support to all NLC business units, vendors, and suppliers

  • Answers calls to the helpdesk in a thorough, efficient, professional, and courteous manner

  • Logs all calls immediately in the helpdesk ticketing system quickly and efficiently with detail

  • Monitors and actions ticket queues for new requests

  • Communicates with clients and technical staff on the status of tickets in a timely manner

  • Develops and implements changes to rectify problems and maintains detailed solutions in a knowledge base

  • Places service calls with support vendors, co-ordinates the service required, and ensures its completion

  • Provides training and advice to end users on the use of new hardware or software

  • Configures, installs and supports hardware and software such as desktops, laptops, tablets, printers, peripherals, current operating systems, office suites/Microsoft 365, relocates equipment

  • Performs asset inventory reviews and makes recommendations based on findings

  • Maintains storage of equipment and decommissioning of end of life equipment

  • Identifies, analyzes and troubleshoots problems in both hardware and software

  • Performs backup tape rotations and emergency recalls;

  • Sets up and supports audio/visual configurations for meetings and seminars

  • Procures hardware, software and services by acquiring quotes, ordering and receiving items upon approval

  • Sets-up and supports special events at event locations

  • Provides support to departmental projects

  • Participates in on-call rotations

  • Other duties as required

The successful candidate must clearly demonstrate they meet the following qualifications:

  • Completion of a two (2) year post-secondary diploma in Information Technology or a computer related field

  • Minimum of one (1) year experience in recent information technology support

  • Maintained, troubleshoot and supported computer systems and networks (i.e.: installed, configured, and supported computers, peripherals and network components)

  • Experience answering IT support calls and logging work orders or tickets in IT ticketing systems

  • Developed and maintained detailed solutions in a knowledgebase repository

  • Maintained Active Directory objects

  • Understands network components, implementation, and support (ie: data drops, patch cabling, switches)

  • Thorough knowledge of current Microsoft Windows operating systems, Microsoft Office product suites, Microsoft 365 and other information technology software tools

  • Liaison with external support vendors

  • Knowledge of hardware, software and services procurement

  • Valid driver’s license for work travel

Knowledge of Retail Point-of-sale (POS) systems, IBM iSeries, and/or Merchandise Management Systems, MAC OS, VOIP phones, mobile handheld and forklift computers and scanners would be considered an asset. Proficiency testing may be a prerequisite if the candidate does not clearly demonstrate the qualifications required.

NLC values diversity, inclusion and belonging in the workplace and strives to create a workforce that reflects the diversity of the communities we serve. All qualified candidates are encouraged to apply. We welcome and encourage applications from under-represented groups such as: Indigenous persons, racially visible persons, persons with a disability, women, and persons of a minority sexual orientation and/or gender identity. If you are a member of an under-represented group, we invite you to self-identify on your cover letter, or resume.

Accommodations for job applicants with disabilities (differing abilities) are available on request.

Work With NLC
  • Salary:

    CG 27: $45,463.60-$50,286.60 annually

  • Closing Date:
    March 12, 2024

Please send a resume to:
  • Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Please state Competition Number on resume. Proof of education/ must be provided prior to employment with NLC.

Please note that, while we appreciate the interest of all candidates, only those selected for an interview will be contacted.